Phase 1 · Discovery

Problem Statement

Turn what you've learned about Maple & Stone into a clear, specific problem statement. A good problem statement tells anyone exactly what's wrong — and what a fix would look like.

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Maple & Stone Estate Agency. Carol (owner) told you viewings aren't being booked. Enquiries come in by phone and email but the diary is manually managed — things get missed. You've spoken to Rob (manager) and Priya (diary). You know there are around 10–15 enquiries per week going unbooked.

Your problem statement

1 The problem of… 0 words

2 …affects… 0 words

3 …and results in… 0 words

4 A successful solution would… 0 words

Fill in all four sections first

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Billie

Your guide through BA Hub

Hey! A problem statement is one of the most important things a BA writes. Done well, it stops everyone arguing about what the project is for.

Use the four sections on the left to structure your thinking. Try to be specific — mention actual numbers where you can.