Who we are
BA Hub is operated by Joanne Jones, a UK-based Business Analysis trainer ("we", "us"). For anything privacy-related, contact us via the contact form.
What we collect and why
- Contact & enquiry forms — your name, email address and message, so we can reply to you. Lawful basis: legitimate interest in responding to your enquiry.
- Course brochures & register interest — your name and email so we can send the material you asked for and follow up about the course. Lawful basis: consent.
- Live chat ("Speak to Joanne") — the messages you type, stored securely so we can reply. Chat notifications sent to our phone contain no message content.
- Account (optional) — email and password if you create an account, so your work is saved to you. Passwords are handled by our authentication provider and are never visible to us.
- Your work in the tools — diagrams, notes, templates and simulation progress, stored in your browser (and against your account if signed in) so you don't lose it.
- Privacy-friendly analytics — only if you accept cookies. See our Cookies policy.
Where your data lives
Form submissions, chat messages and account data are stored with Supabase (our database provider). The website is hosted on our hosting provider's infrastructure. We do not sell or rent your personal data to anyone, ever.
How long we keep it
Enquiries and chat messages: up to 24 months, then deleted. Account data: for as long as you keep your account. Work stored in your browser stays on your device until you clear it.
Your rights
Under UK GDPR you can ask us to access, correct, export or delete the personal data we hold about you, and you can withdraw consent at any time. Use the contact form and we'll respond within one month. If you're unhappy with how we handle your data you can complain to the ICO at ico.org.uk.
Changes
If we change this policy we'll update this page and the date at the top.